What is a Cloud-Based Phone System?

Many small businesses are changing from traditional phone lines to cloud-based phone systems. This change makes communication easier and more affordable. A cloud phone system sends calls over the internet instead of using physical phone lines. This means calls can be made in the office or from anywhere else, without needing hardware on-site.   

How does a cloud-based phone system work?   

Cloud telephony works by converting analogue voice signals into data packets, which it then transmits over the internet. A third-party Voice over Internet Protocol (VoIP) service provider manages the system, and businesses rent remote access to the software.    

Benefits of a cloud-based phone system   

A cloud-based system streamlines your communication into a single channel. All your calls, voicemails, conferences, meetings, faxes, chats, and more can be easily accessed through a single app or website. You can also access them on mobile devices from any location, which is ideal for hybrid or remote workers.    

By utilising cloud connectivity, you don’t need to keep bulky and complicated hardware on site. Issues can usually be fixed remotely by the service provider, saving you money on maintenance.   

Compared to traditional phone lines, cloud-based and VoIP phones can be much more easily scaled to your business needs. They also offer more advanced features, such as transcription, internet faxes, detailed call logs, and more.    

Cloud-based phones can also be tailored to your individual preferences, adjusting settings and forwarding procedures with more finesse than standard phone lines.    

Considerations with a cloud-based phone system   

While a cloud-based system is the way forward for most businesses, there are some things to bear in mind. As a cloud-based system relies on the internet, a poor Wi-Fi or internet connection could lead to lag or a decrease in call quality. If your business struggles to get a strong or reliable connection, you will likely be able to provide better customer service with traditional phone lines.    

Furthermore, experts recommend keeping an accessible landline on-site in case of an emergency. Stationary phones are more easily trackable by emergency services, and in the event of an internet outage or system problem, you want to have a backup means of communication.  

At dbfb, we help you connect with premium cloud-based phone systems. To learn more about our services, get in touch with us today by calling 01604 673320 or emailing discover@dbfb.co.uk.