We value the long-lasting relationships we build with customers, and we always aim for a first-time resolution. We’re proud of our outstanding managed service provision, including market-leading SLA’s.
We’re real people. Our friendly team are full of experience, support, and knowledge. We don’t connect you to an automated system. Every time you call us you will speak with a person who genuinely cares about your business.
While we love to talk to you directly, we understand you may want to contact us via other channels – so you have the choice, whether that’s by phone (our Help Desk is open from 8am-6pm), live chat or email, we’re ready to help.
You can also visit our news and resource centre.
You won't be connected to an automated system or be read to off a script. We listen and will provide a solution that works.
An email into our support system is picked up by our team and responded to within 30 minutes as per our market-leading SLAs.
Your dedicated Customer Development Manager will look after the overall operational delivery of your solution.
Access your billing in real-time, and self-serve should you wish to from your Customer Portal, personalised to you.
We’re available for you to talk to us when and how you wish. If you prefer to speak with us via live chat, we’re here to help.
We offer real-time monitoring, by managing alert notifications, analysing data, performance, and service availability.
The key thing that stood out compares to other customers service, was the support mixed with the technical. Rather than just staying programmed to third-party protocols or reading a script – Shannon considered my approach and suggested a solution. Top marks!
Tim has been really friendly and helpful today – sorted my issue and checked back in with me to see if everything was still working okay.
With the modern working environment continuing to evolve, flexibility is vital for SME’s when buying mobility or outsourcing important services such as Helpdesk Support and IT Services. It’s time to do things your way.
When procuring enterprise mobility or outsourcing critical services; like helpdesk support, fulfilment and procure-to-desk – we challenge you to rip up the traditional rulebook. It’s a brave new world.