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What are we Looking For?

Job title:  Provisioning Coordinator

Reports to: Head of Operations

Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)

What is the Role?

As a Provisioning Coordinator, you'll ensure the seamless execution of telecommunications projects, directly reporting to the Head of Operations. Your key duties include customer service, order management, project coordination using CRM and Smartsheet, financial oversight, and effective communication with stakeholders. You'll collaborate closely with teams and suppliers to meet project milestones and SLAs.

Key Responsibilities:

• Task Management and Customer Interaction:
  • Efficiently manage tasks, including making welcome/confirmation calls, sending emails, and handling first-line support calls.
  • Accurately input order details across systems and liaise with stakeholders to address queries or amendments.

• Order Management and Technical Support:
  • Place and manage orders on Openreach and other supplier portals, providing technical advice to partners and internal teams.
  • Coordinate jobs, arrange engineer visits, and handle order rejections and escalations.

• Project Coordination and Scheduling:
  • Utilise bespoke CRM systems and Smartsheet for advanced scheduling, task assignments, and milestone tracking.
  • Ensure all telecommunications projects are executed efficiently, adhering to SLAs and quality standards.

• Strategic Reporting and Communication:
  • Monitor and report on project budgets, progress, and financial risks, maintaining transparent communication with stakeholders.
  • Establish proactive communication with customers, offering regular updates and addressing queries to ensure satisfaction.

• Telephony and Broadband Order Management:
  • Oversee the lifecycle of telephony and broadband orders, ensuring timely and quality service delivery.
  • Liaise with network providers and internal teams to meet customer specifications and timelines.

• Collaborative Teamwork and Equipment Management:
  • Work closely with internal teams for the procurement, configuration, and dispatch of telecommunications equipment.
  • Manage small work jobs, including renewals and delivery of mobile, telephony, and broadband services.

• Customer and Provider Relationship Management:
  • Develop and maintain strong relationships with providers and customers, ensuring swift issue resolution and satisfaction.

• Financial Management and Billing Accuracy:
  • Oversee billing accuracy and project financials, ensuring costs are controlled and project handovers are completed efficiently.

What will You Bring?

Competencies:

• Strong verbal and written communication skills with appropriate attention to detail.
• End customer oriented with a keen instinct for the customer’s potential requirements and constraints.
• Business acumen to analyse and focus on the essentials, demonstrating sound judgement.

Experience:

• Minimum of 2 years’ experience in a Project Coordination/Delivery role – preferably in Telecoms or IT Solutions.
• Proven record of coordinating jobs within timescales and budget.
• Demonstrable results in manging multiple jobs at a time, with attention to detail.
• Extremely competent user of MS Office products, particularly Word, Excel and Outlook. Knowledge of Smartsheets will also be advantageous.

Qualifications:

• Prince II Foundation, ITIL qualified or ambitious to undertake this training
• A level Maths and English Language grade C or above (or recognised equivalent qualification)
• Full and clean driving licence

What is in it for You?

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deal to work with us; A competitive salary, Profit share annual bonus, 22 days holiday, extra day leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

Discipline

People who are especially talented in the Discipline theme enjoy routine and structure. Their world is best described by the order they create.

Achiever

People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.

Significance

People who are especially talented in the Significance theme want to be very important in the eyes of others. They are independent and want to be recognised.

Focus

People who are especially talented in the Focus theme can take a direction, follow through, and make the corrections necessary to stay on track. They prioritise, then act.

Woo

People who are especially talented in the Woo theme love the challenge of meeting new people and winning them over. They derive satisfaction from breaking the ice and making a connection with another person.

Arranger

People exceptionally talented in the Arranger theme can organise, but they also have a flexibility that complements this ability. They like to determine how all of the pieces and resources can be arranged for maximum productivity.

Consistency

People exceptionally talented in the Consistency theme are keenly aware of the need to treat people the same. They crave stable routines and clear rules and procedures that everyone can follow.

Adaptability

People exceptionally talented in the Adaptability theme prefer to go with the flow. They tend to be “now” people who take things as they come and discover the future one day at a time.

What are we Looking For?

Job title:  Business Development Executive

Reports to: Head of Business Development

Hours of Work: 37.5 Hours per week, Monday to Friday 8.30am to 5.00pm

What is the Role?

This is a great opportunity to grow your sales knowledge. As the Business Development Executive you will be a key resource within our sales process, making outbound calls to potential B2B customers to generate appointments and garner interest in dbfb products and services.

Working with various data sources for leads, you will be required to fact find and uncover customer needs, providing the sales team with quality information leading to successful outcomes by utilising our CRM system.

Reporting to the Head of Business Development, you will be set specific targets and KPIs to establish a sustainable pipeline of quality appointments.

To be successful in this role you must be a persuasive communicator with the tenacity to handle cold calling knockbacks.

Key Responsibilities:

• Making direct calls to prospective businesses and generating quality appointments for sales colleagues, by research and specific questioning
• Using the CRM Hubspot to record, monitor and report on leads
• Collaborate with sales and marketing teams to establish continued quality of leads and appointments
• Keep up to date on the company portfolio to ensure confidence in products and services when dealing with gatekeepers
• Attend weekly team meetings to understand current targets and focus areas

What will You Bring?

Competencies:

• Clear and influential communicator, able to confidently and clearly speak over the telephone
• Commercial appreciation and analytical thinking to ensure relevancy in pipeline of leads
• Tenacious, ‘hunter’ nature with the drive to meet and exceed targets
• Self-motivated and intuitive, exhibiting sound judgment and results motivated
• Accurate and diligent in collating data and reporting on call outcomes and pipeline

Experience:

• Minimum of 1 years’ experience in telesales or service environment
• Highly proficient user of MS Office particularly in Excel.
• Demonstrable results in working on multiple tasks at a time, while maintaining attention to detail and a high standard of numeracy and literacy.
• Evidence of working to and exceeding targets would be advantageous.

What is in it for You?

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deal to work with us; A competitive salary, Profit share annual bonus, 22 days holiday, extra day leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual's strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

COMMUNICATION-People who are especially talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters.

RESPONSIBILITY - People who are especially talented in the Responsibility theme take psychological ownership of what they say they will do. They are committed to stable values such as honesty and loyalty.

STRATEGIC - People who are especially talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

ACHIEVER - People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.

ARRANGER - People who are especially talented in the Arranger theme can organise, but they also have a flexibility that complements this ability. They like to work out how all of the pieces and resources can be arranged for maximum productivity.

ANALYTICAL - People who are especially talented in the Analytical theme search for reasons and causes. They have the ability to digest and understand the data being presented and identify trends to discuss with customer.