Passionate about delivering unrivalled service to our customers, we believe its our job to listen to our customers, identify and understand their challenges and make recommendations that add value.
How do we do it? By being ourselves. We’re a straight-talking team who are intent on finding the best solution for every customer. Our approach is to simplify, remove jargon and speak to our customers like real people. And we’re big on our community too – improving it & supporting it matters to us.
We’re different and we’re continually searching for talented people to join our business.
Ready to join us?
Sound like you… check to see if we have any vacancies available below.
We’re over 20 years old, but like all businesses, we had to start somewhere. While we have grown significantly, built our team and expanded our products and services. Some things haven’t changed. We’re culture-driven and people-led and that won’t change. While we drive new technologies, our old fashioned customer service won’t change. We speak to people.
Read our founder and chairman’s story about how we started.
We’re one of the very few independent technology providers. We offer our customers multi-network mobility and security solutions, world-class fibre connectivity at Gigabit speeds, cutting edge voice technology, monitored and pro-active IT support, and secure, highly available cloud services.
dbfb are at the forefront of the digital revolution, our environment is fast paced, challenging, and rewarding.
What are we Looking For?
Job title: Junior Engineer
Reports to: Head of Technology
Hours of Work: 37.5 per week Monday to Friday (Office Opening Hours 08:00 – 18:00)
What is the Role?
Key Tasks:
What will you bring?
Competencies:
Experience:
Qualifications:
What is in it for You?
Culture & Environment
As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.
Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.
All our employees display and are measured on some specific core standards of ethical and engaging behaviour:
To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some of the following strengths: consistency, empathy, communication, woo, restorative, futuristic, responsibility, self -assurance, developer, relator.
What are we Looking For?
Job title: Customer Experience Executive
Reports to: Customer Experience Team Leader
Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)
What is the Role?
Key Tasks
As a Customer Experience Executive, you will be responsible for dealing with customer service queries, our culture is focused on customer experience by focusing on 1st time resolution not average talk times. Striving to deliver service excellence at all times as a Customer Experience Executive you will be accountable for providing customer support across a wide range of dbfb’s portfolio of products ranging from mobile, connectivity, WIFI, hosted telephony and IT. The customer service executive has a clear development plan that will focus on soft skills as well as product knowledge.
What will You Bring?
Competencies:
Experience:
Qualifications:
What’s in it for You
Culture & Environment
As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.
Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.
All our employees display and are measured on some specific core standards of ethical and engaging behaviour:
To continuously develop our internal brand we are looking for someone who will bring to the business Responsibility, Communication & Positivity.