Join our team

What are we looking for?

Job title:  Business Development Executive

Reports to: Head of Business Development

Hours of Work: 37.5 Hours per week, Monday to Friday 8.30am to 5.00pm

Salary: £25,000 basic, with OTE of £40,000

Who we are & what we do

Nationwide B2B telecoms specialists based in Northampton with over 25 years of experience. We provide the best solutions for connectivity, telephony and mobile (and more!) to our well established customer base and future prospects.

We’re real people – expert, professional and fun! We’re a straight-talking team who are intent on finding the best outcome for every customer, and we’re big on our community – improving it & supporting it, matters to us.

What is my Role?

As an outbound Business Development Executive, you will play an essential role in driving sales via booking meetings with potential prospects for your Business Development Manager. Your primary role will be calling cold to warm leads and utilising your outstanding communication skills to effectively convey the benefits of our service to potential prospects.

What support will I receive?

You will have the opportunity to expand your current sales skills. If you are passionate about learning and improving your sales ability then our training programme is for you. We have an outsourced and highly reputable sales trainer who will share techniques to get you to the top of your game. In addition, we will also teach you how you can best manage your diary and time to become the most efficient in your role.

What benefits do I get?

• Full and continuous training
• Excellent commission plan
• 22 days holiday (increased to 25 days in your 2nd year) plus bank holidays and your birthday off
• Pension contribution
• Optional healthcare coverage after probation
• Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time
• Plus lots of different incentives!
• Death in Service (3 x salary)

What will I need to bring?

• Excellent work ethic and drive
• Self-motivated and disciplined
• Minimum of 1 years’ experience in telesales or a service environment
• Experience in a fast-paced environment, would be ideal
• Quick and eager learner
• Evidence of working to and exceeding targets
• Confident communicator, able to confidently and clearly speak over the telephone
• Accurate and diligent in collating data and reporting on call outcomes and pipeline
• Experienced in navigating sales CRM systems

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

· Customer Focused

· Accountable

· Commercially Aware

· Team Working/Collaboration

· Innovative

To continuously develop and embed our commitment to our internal brand behaviour and culture we are looking for someone who will bring to the business some or all of the following strengths:

COMMUNICATION - People who are especially talented in the Communication theme generally find it easy to put their thoughts into words. They are good conversationalists and presenters.

COMPETITION - People who are especially talented in the Competition theme measure their progress against the performance of others. They strive to win first place and revel in contests.

FOCUS - People exceptionally talented in the Focus theme can take a direction, follow through and make the corrections necessary to stay on track. They prioritise, then act.

LEARNER - People who are especially talented in the Learner theme have a great desire to learn and want to continuously improve. In particular, the process of learning, rather than the outcome, excites them.

FOCUS -. People exceptionally talented in the Focus theme can take a direction, follow through and make the corrections necessary to stay on track. They prioritize, then act.

ACHIEVER -. People exceptionally talented in the Achiever theme work hard and possess a great deal of stamina. They take immense satisfaction in being busy and productive.

What are we looking for?

Job title: Service Administrator

Reports to: Service Director

Hours of work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)

What is the role?

As a Service Administrator, you will be at the heart of our mission to deliver exceptional service. Your role will involve providing essential support and administrative functions to ensure seamless service delivery, working closely with our ‘Delighters’ to keep operations running smoothly while they resolve customer calls on first contact. Your attention to detail and commitment to maintaining efficient processes will be key to our success.

To excel in this role, you should have a keen eye for detail, a strong passion for delivering outstanding service, and excellent communication skills to effectively engage with both colleagues and customers. Your proactive approach and dedication to service excellence will make you an invaluable part of our team.

Key Tasks & Accountabilities

•  Helping customers place orders with dbfb, walking behind the order and providing updates to customer at key milestones
• Providing accurate information to our Procurement team ensuring the correct equipment is ordered at all times.
• Arranging for services to be cancelled
• Organising repairs of customer devices
• Resolving billing queries
• Arranging deliveries / collections
• Resolving delivery queries – including keeping the customer updated
• Updating various internal platforms in line with process
• Checking availability of connectivity services
• Producing Ad Hoc reports for key stakeholders – internal and external
• Providing regular stock reports for key stakeholders – internal and external

What will you bring?

Competencies:

• A tenacious and resilient attitude, with a desire to deliver over and above the customers’ expectations
• Accurate and diligent in collating reports for corporate decision makers, using clear and appropriate business English
• Results focused with a true passion to deliver outstanding results with excellent attention to detail
• Clear and influential communicator, able to provide all contacts with necessary information and within required timescales and can manage challenging stakeholders.

Experience:

•  Evidence of successful execution of business administration functions
• Demonstrable results in working on multiple tasks at a time, while maintaining attention to detail.
• Experienced user of Microsoft Excel
• Previous experience of working within a ticketing platform/shared work queue would be advantageous

Qualifications:

•  GSCE Maths and English Language Grade 5 or above (or recognised equivalent qualification).

What’s in it for you

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us; A competitive salary, Profit share annual bonus, 22 days holiday, extra days leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture and environment

As an employer, we place great importance on our diverse and collaborative workforce and culture. We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.
Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.
All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop our internal brand we are looking for someone who will bring to the business Responsibility, Communication & Positivity.

Who we are & what we do:

At dbfb, we’re more than a managed service provider—we’re a team that delivers seamless telecoms and IT solutions to businesses of all sizes. From connectivity and mobility to telephony and IT services, we keep businesses running smoothly with tailored, flexible solutions that match their needs and budgets.

We’re chosen by businesses because we listen, offer impartial advice, and deliver expert support without the jargon. Our customers trust us to provide reliable, innovative solutions backed by a professional, fun, and friendly team that genuinely cares about their success. And we don’t just connect businesses—we support our community too.

At dbfb, people are at the heart of everything we do. We recognise strengths, encourage fresh ideas, and thrive on collaboration. If you’re looking for a fast-paced, team-driven environment where you can make an impact and enjoy your work, you’ll fit right in.

Let’s grow, innovate, and succeed together!

What are we Looking For?

Job title: Customer Experience Executive

Reports to: Service Director

Hours of Work: 37.5 hours per week Monday to Friday (between our operating hours of 8am to 6pm). Exact working hours to be agreed and Part-time/Job Share will be considered for the right applicant, with a requirement to cover beginning or end of day.

What is the role?

As a Customer Experience Executive, you will be responsible for providing outstanding customer service and support to our wide range of customers spanning multiple industries, Our culture is focused on the customer experience not average talk times, built on our traditional beliefs where the customer is king (or queen!) and their problem is our problem until resolved.  Striving to always deliver service excellence as a Customer Experience Executive you will predominantly be accountable for providing support (after appropriate training) to end users and assisting them with their mobile phones, tablets, telephone systems and connectivity queries. 

 Key tasks & accountabilities

• Receiving incoming enquiries via phone, email and webchat.
• Providing support and assistance to customers across our entire product portfolio 
• Follow defined triage steps to quickly identify and ultimately resolve issues
• Acting as the advocate for the customer within dbfb ensuring all enquiries are owned until resolved
• Working with key suppliers to ensure dbfb’s delivery standards are adhered to
• Keeping customers fully updated of progress of their order and/or issue at all times
• Updating internal platforms to ensure teammates are fully informed of any tasks you have been working on and steps taken to date
• Utilising monitoring equipment to offer a pro-active support service to managed customers
• Occasional out-of-hours work required to provide on-site support to certain prestigious local customers whilst they host key events (Paid overtime or time off in lieu offered in return)

What will you bring?

Competencies:

• Resolution driven, always striving for a positive response and delivery of options to customer’s telecoms and IT constraints.
• A tenacious attitude with a desire to deliver over and above the customers’ expectations
• Animated personality, who engages 3rd parties in a professional and proficient manner.  Providing assurance that their account is a priority.
• Able to demonstrate a confident and friendly telephone manner
• Possess both strong keyboard and written language skills
• Confident in liaising with all colleagues to meet the customers’ requirements.   Demonstrating customer activist behaviour to always deliver service excellence.
• Business acumen with a keen eye for development opportunities, skilled at time management and workload prioritisation
• Adaptability to continue to deliver service excellence in a fast-changing environment. Demonstrable results in managing multiple queries at a time.
• Excellent attention to detail whilst taking pride in the service you offer

Experience:

• Competent user of MS Office products, particularly Word and Excel 
• Familiarity of working within a ticketing platform 
• Industry experience within the telecoms or mobile service provider industry would be advantageous 
• Minimum of 3 years’ experience in a Customer Services environment

Qualifications:

• A level Maths and English Language grade C or above (or recognised equivalent qualification)
• NVQ in Customer Services or similar qualification would be advantageous.

What’s in it for you?

Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deals to work with us; A competitive salary, Profit share annual bonus, 22 days holiday (rising to 25 in 2nd year of service), extra days leave on birthday, pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, personal development plan with dedicated self-development time, 0.5 days per year volunteering time-off.

Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go!

Culture & Environment

As an employer, we place great importance on our diverse and collaborative workforce and culture.  We particularly focus on 4 pillars of success: People, Platforms, Services & Solutions.

Our people are the key to all our success and we are committed to identifying and working to each individual’s strengths, to create a balanced and innovative atmosphere and a consultative way of operating.

All our employees display and are measured on some specific core standards of ethical and engaging behaviour:

• Customer Focused
• Accountable
• Commercially Aware
• Team Working/Collaboration
• Innovative

To continuously develop our internal brand we are looking for someone who will bring to the business Responsibility, Communication & Positivity.