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Data roaming

How to stay connected and avoid charges when travelling abroad

Keeping you connected at home…and away!

At dbfb we always want you to stay connected, whether that’s here at home or when you’re travelling the world. With data roaming charges being re-introduced, we want to help you understand the potential costs and how to prepare for your travels.

If you want to stay connected and use devices abroad, there are a few things to consider.

 

 

Before you travel

Contact us at least 48 hours before you depart and set up a data roaming plan to avoid any unexpected added costs.

Our network providers offer a number of data roaming tariff options including Daily or Monthly passes. Daily Passes are commonly used for shorter trips of up to 10 days, whilst Monthly Passes are best for those longer trips, usually two weeks or more.

In addition to passes, you also have the option of a capped or uncapped roaming package. A capped package will give you set amount of data, 5 Gigabytes for example, with additional charges following if that limit is exceeded. Whereas an uncapped roaming package allows you to use unlimited data abroad, albeit it at a higher cost, but the choice is yours.

Data roaming package options

Take a look at the data roaming packages available from our four key network providers: O2, Vodafone, EE and Three.

  • O2: European travel

    Countries covered by 'Roam like you're at home'.

    Your standard minutes, texts & data allowance works the same as if you were in the UK, so there is no need to switch off data roaming.

    Just remember to let us know (at least 48 hours in advance) that you're travelling and then you're good to go!

     

    O2: 'Roam like you're at home' countries include:

    Ascension Islands France Isle of Man Monaco Spain (inc. Canary Islands)
    Austria French Guiana Italy (inc Vatican City) Netherlands Sweden
    Belgium Germany Jersey Norway Switzerland
    Bulgaria Gibraltar Latvia Poland  
    Croatia Greece Liechtenstein Portugal (inc Azores)  
    Cyprus  Guadelopue Lithuania Romania  
    Czech Republic Guernsey Luxembourg Saint Martin  
    Denmark Hungary Madeira San Marino  
    Estonia Iceland Malta Slovakia  
    Finland Ireland Martinique Slovenia  

     

    For help and advice, please contact us at delight@dbfb.co.uk or call 01604 673320 and speak to a member of the Delight team who will be happy to help.

    O2: European travel

  • O2: Occasional & short trips (Rest of World)

    Tariff's for occasional and short trips when travelling outside of the EU.

    For occasional trips abroad, you can purchase a 24 hour day pass to cover all your short-term travel needs @ £7.50 plus VAT.

    If you require calls, texts or data 2 passes per day (max.) can be activated @ £15.00 plus VAT

    Each pass includes 300 minutes and 300 texts, but data allowances vary dependant on the country you are visiting. For full details please refer to the O2 zones below for data and call charges.

    Want to know more about which pass would suit your travel needs contact us at delight@dbfb.co.uk

     

    O2: Zone 1 includes

      1 pass @ £7.50 includes 2 passes @ £15.00 includes
    Calling the UK and in country calls   0p 0p
    SMS 0p 0p
    Receiving a call 0p 0p
    Data 500MB 1GB

     

    Countries included in O2 Zone 1 are:

    Canada Cocos Islands Japan Saint Kitts & Nevis
    USA Colombia Kazakhstan Samoa
    Afghanistan Costa Rica Kenya Saudi Arabia
    Albania Cote d'Ivoire Korea (South) Serbia
    Anguilla Curacao Kuwait Seychelles
    Antigua and Barbuda Dominica Macedonia Singapore
    Argentina Dominican Republic Madagascar South Africa
    Aruba Ecuador Malaysia Sri Lanka
    Australia Egypt Mexico St Lucia
    Bahamas El Salvador Moldova St. Vincent & The Grenadines
    Bangladesh Gabon Montenegro Suriname
    Barbados Ghana Montserrat Taiwan
    Belarus Greenland Myanmar Thailand
    Benin Grenada Netherlands Antilles Togo
    Bermuda Guatemala New Zealand Trinidad & Tobago
    Botswana Guinea Nicaragua Turkey
    Brazil Guinea-Bissau Nigeria Turks & Caicos Islands
    British Virgin Islands Guyana Panama Uganda
    Burkina Faso Honduras Paraguay Ukraine
    Cameroon Hong Kong Peru United Arab Emirates
    Cape Verde India Philippines Uruguay
    Cayman Islands Indonesia Qatar Venezuela
    Chile Israel Russia Yemen
    China Jamaica Rwanda Zambia
    Christmas Island      

     

    O2: Zone 2 includes

      1 pass @ £7.50 includes 2 passes @ £15.00 includes
    Calling the UK and in country calls   0p 0p
    SMS op 0p
    Receiving a call 0p 0p
    Data 50MB 100MB

     

    Countries included in O2 Zone 2 are:

    Algeria Equatorial Guinea Macau Swaziland
    Azerbaijan Falkland Islands Malawi Tahiti
    Bahrain Faroe Islands Moorea Tanzania
    Bora Bora Fiji Morocco Tokelau
    Bosnia & Herzegovina French Polynesia Niger Tonga
    Burundi Gambia Oman Uzbekistan
    Chad Georgia Pakistan Vanuatu
    Congo Iraq Papua New Guinea  
    Democratic Rep Congo Kosovo Sierra Leone  

     

    O2: Zone 3 includes

      1 pass @ £7.50 includes 2 passes @ £15.00 includes
    Calling the UK and in country calls   0p 0p
    SMS op 0p
    Receiving a call 0p 0p
    Data 5MB 10MB

     

    Countries included in O2 Zone 3 are:

    Abkhazia Lebanon North Cyprus St Helena
    Andorra Liberia Northern Mariana Islands Sudan
    Angola Libya Palau Tajikistan
    Armenia Maldives Palestinian Authority Tunisia
    Belize Mali Puerto Rico Turkmenistan
    Bolivia Mauritania Saint Pierre and Miquelon Tuvalu
    Brunei Darussalam Mauritius Senegal US Virgin Islands
    Cambodia Mongolia Sint Maarten Vietnam
    Cuba Mozambique Solomon Islands Wallis & Futuna
    Iran Namibia South Sudan Zimbabwe
    Jordan Nepal    

    For help and advice, please contact us at delight@dbfb.co.uk or call 01604 673320 and speak to a member of the Delight team who will be happy to help.

    O2: Occasional & short trips (Rest of World)

  • O2: Frequent travellers (Rest of World)

    For regular travellers across the globe.  

    Ideal for regular travellers outside of the EU, a rest of the world 30-day pass is @ £99 plus VAT.

    This pass includes 3,000 minutes & 3,000 texts and can be used across 96 countries for 30 consecutive days. 

    Your data allowance within this pass is slightly different, as it is allocated dependent on country visited - see below.  

     

    O2: Zone 1 includes

      1 30 day pass @ £99.00 2x 30 day passes @ £198.00
    Calling the UK and in country calls   0p 0p
    SMS op 0p
    Receiving a call 0p 0p
    Data 5GB 10GB

    Countries included in O2 Zone 1 are:

    Canada Cocos Islands Kazakhstan Samoa
    USA Colombia Kenya Saudi Arabia
    Afghanistan Costa Rica Korea (South) Serbia
    Albania Cote d'Ivoire Kuwait Seychelles
    Anguilla Curacao Macedonia Singapore
    Antigua & Barbuda Dominica Madagascar South Africa
    Argentina Dominican Republic Malaysia Sri Lanka
    Aruba Ecuador Mexico St Lucia
    Australia Egypt Moldova St. Vincent & The Grenadines
    Bahamas El Salvador Montenegro Suriname
    Bangladesh Gabon Montserrat Taiwan
    Barbados Ghana Myanmar Thailand
    Belarus Greenland Netherlands Antilles Togo
    Benin Grenada New Zealand Trinidad & Tobago
    Bermuda Guatemala Nicaragua Turkey
    Botswana Guinea Nigeria Turks & Caicos Islands
    Brazil Guinea-Bissau Panama Uganda
    British Virgin Islands Guyana Paraguay Ukraine
    Burkina Faso Honduras Peru United Arab Emirates
    Cameroon Hong Kong Philippines Uruguay
    Cape Verde India Qatar Venezuela
    Cayman Islands Indonesia Russia Yemen
    Chile Israel Rwanda Zambia
    China Jamaica Saint Kitts & Nevis  

     

    For help and advice, please contact us at delight@dbfb.co.uk or call 01604 673320 and speak to a member of the Delight team who will be happy to help.

    O2: Frequent travellers (Rest of World)

  • Vodafone: European travel

    For Vodafone customers travelling within the EU.

    Your standard minutes, texts & data allowance works the same as if you were in the UK, as roaming within the EU is currently included in your tariff, and there's no daily access fee.

    Just remember to let us know (at least 48 hours in advance) that you're travelling and then you're good to go!

    For help and advice, please contact us at delight@dbfb.co.uk or call 01604 673320 and speak to a member of the Delight team who will be happy to help.

    Vodafone: European travel

  • Vodafone: World traveller

    Tariff's when travelling outside of the EU.

    Vodafone World Traveller Select is charged at £5 per day, and utilises your UK data and minutes.

    Want to know more about which pass would suit your travel needs contact us at delight@dbfb.co.uk

    Countries included are:

    Afghanistan Equador Moldova South Africa
    Albania Egypt Mongolia South Korea
    Andorra El Salvador Montenegro South Sudan
    Anguilla Fiji Monserrat Sri Lanka
    Antigua and Barbuda Georgia Morocco Surinam
    Argentina Ghana Mozambique Swaziland
    Armenia Grenada Myanmar Taiwan
    Aruba Guam New Zealand Tanzania
    Australia Guatemala Nicaragua Thailand
    Bahrain Guyana Oman Tonga
    Barbados Haiti Pakistan Trinidad & Tobago
    Bangladesh Honduras Panama Turks & Caicos Islands
    Bermuda Hong Kong Papua New Guinea Ukraine
    Bosnia & Herzegovina India Paraguay United Arab Emirates
    Bonaire Indonesia Peru Uruguay
    Brazil Israel Philippines USA
    British Virgin Islands Japan Porta Rico US Virgin Islands
    Cambodia Jamaica Qatar Uzbekistan
    Canada Jordan Russia Vanuatu
    Cayman Islands Kazakhstan Saba Vietnam
    Chile Kenya Saint Kitts & Nevis Western Samoa
    China Kuwait Saint Lucia  
    Columbia Laos Saint Vincent  
    Costa Rica Lesotho Saudi Arabia  
    Curacao Macau Serbia  
    Democratic Republic of Congo Macedonia Singapore  
    Dominica Malaysia Sint Eustatius  
    Dominican Republic Mexico Sint Maarten  

     

    Vodafone: World traveller

  • EE: EU and world travellers

    Tariffs for all EE customers travelling within the EU or rest of the world.

    For EE customers, roaming within the EU is free of charge, you can simply use your UK mobile minutes and data as standard.

    For customers wishing to travel outside of the EU, please get in touch with our customer support team on 01604 673320, Live Chat with us or email delight@dbfb.co.uk

    EE: EU and world travellers

Tips to avoid roaming charges.
  • To ensure you don’t incur any additional costs, bar all connections from roaming internationally.
  • Do not use devices whilst on flights or at sea (as this is not covered by any of the networks and can be costly).
  • Avoid streaming videos, downloading large files, utilising map apps or gaming online as these can use up your data allowance faster.
  • Use Wi-Fi connections wherever possible.
  • We will send usage alerts via text message when:
    • 80% of your data allowance has been used.
    • 95% of your data allowance has been used.
    • All your data allowance has been used. 
  • If you’re having trouble on a network, try the following:
    • Go to ‘Settings’, select ‘Mobile data’ and then choose ‘Network selection’
    • Now turn off ‘Automatic’ and choose another option from the dropdown

Be brave. Get in touch.

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