ZOEY platform
One clear view of your mobile estate. Manage mobile reporting, billing, users, assets and service information through one secure platform.
ZOEY brings supported multi-network services together so authorised teams can find the information they need without relying on separate network portals, spreadsheets or monthly reporting packs.
Reporting & usage | Multi-network visibility | Billing & assets | Role-based access
Operational control
As organisations grow, mobile information can quickly become spread across networks, invoices, spreadsheets, device records and internal teams. Users join, devices change, services are disconnected and departments expand, making it harder to keep records aligned.
Without one place to manage that information, reporting becomes more manual and confidence in the accuracy of the estate can drop.
Our customer portal, ZOEY, brings supported mobile information together in one secure platform, giving authorised teams clearer visibility of users, services, devices, usage and costs - including what is active, changing or no longer in use.
Review usage, costs and activity, with airtime data typically available within 24 hours. Compare trends across data, voice and text.
View EE, Vodafone and O2 services through one reporting environment instead of switching between separate network portals.
Access billing history, tariff and cost-centre views, plus rental charges and downloadable PDF or CSV reports.
Connect users, numbers, devices and services in one place, with visibility of active, changed and disconnected connections.
Use role-based access and permissions so teams see the mobile information relevant to their responsibilities.
self-service capabilities
Not every request needs a call or an email into the service desk. ZOEY gives authorised users access to common mobile tasks whenever they need them, from orders and account updates to service changes and support requests.
Keeping those actions within the same platform also makes it easier to maintain visibility as users, connections and services change over time, while dbfb support remains there when you need more help.
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Order new connections and hardware, request SIMs or complete supported SIM swaps directly through ZOEY.
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Update usernames, invoice addresses and cost centres without needing to raise a separate service request.
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Add or remove supported bars, or submit disconnection requests as your teams and mobile estate needs change.
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Raise a support ticket with the helpdesk when you need assistance, with a clear route back to the dbfb team.
visibility into action
Better reporting is not about producing more data. It should help your teams see where costs are increasing, understand how usage is changing and act before unexpected spend shows up on the bill.
For estate management teams, that means better visibility of users, services, devices, allowances and changing usage patterns, making it easier to spot unused services, high users or areas that need attention.
And for finance teams, all services billed through dbfb can be viewed through the same portal, giving access to current and historic invoices in one place and making it easier to review spend, reconcile costs to cost centres and track changes over time.
Together, that creates better accountability across your estate, helps reduce avoidable spend and gives teams a clearer view for making changes before costs increase further.
Use zero-use and low-use reporting to highlight connections that may no longer be required.
Use aggregated data and user-level reporting to identify where tariffs or allowances may no longer fit.
Review usage, billing and roaming activity to identify unexpected increases or high-cost behaviour sooner.
Use department and cost-centre reporting to show where mobile services and costs sit in the business.
One accountable team
ZOEY gives authorised users direct access to reporting, billing and operational information without waiting for monthly spreadsheets or contacting several suppliers.
When the answer needs more context, dbfb's mobile specialists and account managers can see the wider service picture. That gives your teams a clearer route from seeing something in the data to doing something about it.
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View reporting, billing and service information when it is needed rather than waiting for manual updates.
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Give finance, IT and operational teams appropriate access without routing every request through one internal team.
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Your dbfb team can see the wider mobile picture, reducing repeated explanations and unnecessary supplier hand-offs.
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Use ZOEY insight within account reviews to identify savings, service changes and areas that need attention.
Connected mobile services
ZOEY shows what is happening across your mobile estate. The services around it help your teams act on that information and manage what changes next.
Use usage and cost insight to keep tariffs and allowances better aligned with how people actually work.
Connect asset information with device preparation, deployment, support, refresh and secure retirement.
Manage supported networks through one estate while keeping reporting and billing visibility connected.
Turn reporting and service information into day-to-day support across users, devices, changes and requests.
Questions answered
See ZOEY in action
See how ZOEY brings networks, usage, billing, assets and service information together through one secure enterprise platform.