Everything you need to know about roaming with O2.
Travelling outside the UK? We've made it easier to understand how roaming works, what charges may apply and how to stay connected while keeping costs under control.
O2 roaming zones
As an O2 network user, we’ve made roaming abroad easier to understand.
Countries are grouped into four roaming zones, making it simple to check what’s included and what charges apply before you travel. Your allowance and costs will depend on the zone your destination sits within.
When you arrive outside the UK, you’ll also receive a text confirming the roaming zone you’re in and the relevant charges.
Below, you can explore each of the four zones, including the countries covered and the charges that apply.
Europe
In Europe, you can still Roam Like You’re at Home, using your device just as you would in the UK.Your monthly allowances and inclusive packages will continue to apply, so you can call, text and use data without changing how you use your phone.
Check the full list of countries included in this roaming zone below.
Fair usage policies apply. Keep an eye on data if you're streaming or working remotely for long periods.
Countries in this zone
Abkhazia, Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, Ukraine
Outside Europe — choose your zone
Zone 1
For popular destinations outside of Europe, we offer a roaming plan at a fixed daily rate of £7.50 when you connect to a mobile network. This includes 500 standard minutes, 500 text messages, and 1GB of data.
Usage follows a fair usage policy, so if you exceed these allowances, an additional £7.50 charge will apply. Charges and usage are calculated over a 24-hour period based on GMT. If your usage continues into the next day, a new £7.50 charge will be applied, and your usage limits will reset.
To avoid charges, make sure to switch off mobile data on your device and connect to local Wi-Fi whenever you use your phone.
Please check out the full list of countries in this zone below.
500
Standard minutes
500
Text messages
1GB
Data
Countries in this zone
Albania, Afghanistan, Anguilla, Antigua and Barbuda, Antarctica, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belarus, Benin, Bermuda, Botswana, Brazil, Burkina Faso, Cape Verde, Cameroon, Canada, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Ivory Coast, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, North Cyprus, North Macedonia, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Samoa, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, USA, Uruguay, Venezuela, Virgin Islands (GBR), Yemen, Zambia
Zone 2
When roaming in zone 2, you'll be charged a fixed daily rate of £7.50 if you connect to a mobile network.This includes 300 standard minutes, 300 text messages, and 500MB (0.5GB) of data.
Usage follows a fair usage policy, so if you exceed these allowances, an additional £7.50 charge will apply. Charges and usage are calculated over a 24-hour period based on GMT. If your usage continues into the next day, a new £7.50 charge will be applied, and your usage limits will reset.
To avoid charges, make sure to switch off mobile data on your device and connect to local Wi-Fi whenever you use your phone.
Please check out the full list of countries in this zone below.
300
Standard minutes
300
Text messages
500MB
Data
Countries in this zone
Algeria, Ascension Islands, Azerbaijan, Bahrain, Bosnia and Herzegovina, Burundi, Chad, Congo, Democratic Republic of the Congo, Equatorial Guinea, Eswatini (formerly Swaziland), Falkland Islands, Faroe Islands, Fiji, French Polynesia, Gambia, Georgia, Haiti, Iraq, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Sierra Leone, Tanzania, Timor-Leste, Tonga, Uzbekistan, Vanuatu
Zone 3
Our final and most expensive zone, is zone 3. It includes countries that are less likely to be standard tourist hotspots.You'll be charged a fixed daily rate of £7.50 if you connect to a mobile network. This includes 200 standard minutes, 200 text messages, and 200MB of data.
Usage follows a fair usage policy, so if you exceed these allowances, an additional £7.50 charge will apply. Charges and usage are calculated over a 24-hour period based on GMT. If your usage continues into the next day, a new £7.50 charge will be applied, and your usage limits will reset.
To avoid charges, make sure to switch off mobile data on your device and connect to local Wi-Fi whenever you use your phone.
Please check out the full list of countries in this zone below.
200
Standard minutes
200
Text messages
200MB
Data
Countries in this zone
American Samoa, Andorra, Angola, Armenia, Belize, Bhutan, Bolivia, Brunei Darussalam, Cambodia, Central African Republic, Comoros, Cook Islands, Cuba, Djibouti, Eritrea, Ethiopia, Iran, Jordan, Kiribati, Kyrgyz Republic, Laos, Lebanon, Lesotho, Liberia, Libya, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mongolia, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Niue, Norfolk Island, Korea (North), Northern Mariana Islands, Palau, Palestinian Authority, Puerto Rico, Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Sint Maarten, Solomon Islands, Somalia, South Sudan, St Helena, Sudan, Syria, Tajikistan, Tunisia, Turkmenistan, Tuvalu, US Virgin Islands (USA), Vietnam, Wallis and Futuna, Zimbabwe, Ascension, Australian External Territories, British Indian Ocean Territory, Brunei, East Timor, Eswatini, French West Indies, Global Networks, Guam, Guinea Bissau, Kyrgyzstan, Mayotte, Pitcairn Islands, Reunion Island, Saint Helena, Saint Kitts and Nevis, Saint Martin (Dutch Part)
longer trips
£99
Our 30-day roaming pass at £99 is perfect for extended trips.When you purchase the pass, you'll pay upfront for roaming coverage for 30 days. The allowance remains the same, meaning you'll get the daily roaming allowance for each roaming zone.This pass functions like a prepaid plan and expires automatically after 30 days.If you are travelling for longer, simply let us know before you travel, and we'll arrange for the pass to automatically renew on its expiry date.
connection help
Sometimes roaming can take a little time to connect after you arrive. If your service does not connect straight away, try these steps. Please be aware that roaming bolt-ons do not cover plane or sea usage. To avoid unexpected charges, switch your device off or keep mobile data turned off while travelling by air or sea.
01
Make sure data roaming is switched on before you travel or when you arrive, then restart your device to refresh the connection.
02
Your phone should connect automatically to a local partner network. If it doesn’t, try selecting an available network manually.
03
If mobile data is not working straight away, connect briefly to WiFi to help your device establish its first roaming data session.
04
In some cases, roaming can take up to 24 hours to fully establish after arrival, so allow a little time before trying again.
COST CONTROL
A few simple habits - from checking your destination before you travel to using WiFi, downloading what you need in advance and managing data roaming - can help you keep roaming costs under control.
01
Helps prevent apps from using mobile data in the background.
02
Hotel, airport and office WiFi can help reduce your mobile data usage.
03
Save maps, music, documents and videos before you go & use less data abroad.
04
Charges vary by destination, so check what’s included before you travel.
roaming faqs
need support?
Whether you're travelling for business or leisure, we're here to help keep you connected.
Call: 01604 673320 | Email: sevice@dbfb.co.uk