The existing Horizon softphone dialler and Collaborate soft-clients are dated and need refreshing. The new client delivers a significantly improved customer experience, with the development driven by analytics, research and user feedback.
With complete control of the interface and underlying technology platform, Gamma has the autonomy to undertake a programme of continuous improvement based on your requirements to keep the app modern and up to date.
The upgrade applies to all Horizon users using the following products:
You need to download the new version of your apps – including desktop and mobile if you have them both. You'll be instructed by dbfb on the process of doing this, to ensure the upgrade runs smoothly for your business.
You’ll need to have downloaded the new version of the app by the 31st July 2022.
If you don’t upgrade the app, you may come across issues within the old application as it will no longer be supported.
When you log into your existing Horizon desktop application, a footer will appear indicating that there is a new version available to download and will remain at the foot of each menu screen.
When you click on 'here' you will automatically be taken to the Horizon Softphone and Collaborate App download page where you can select and download the appropriate version of the new release.
When you log into your existing Horizon mobile application, a message will appear indicating that there is a new version available to download.
When you click on 'New Version' you will automatically be taken to the Horizon Softphone and Collaborate App download page where you can select and download the appropriate version of the new release.
The new release is available to download by searching 'Horizon' in the Google Play Store or Apple App Store.
If you have the integrator (click to dial) app you will be able to continue using this as normal. However, if you need to reset your password, you will need to ensure you remove your user details from the integrator app before changing your password.
View more information on the upgrade for the integrator app.
Unfortunately, if you have added contacts to your directory on the app these will not be carried over. You will need to take note of the personal contacts and add them again manually in the new Application.
This will not affect any contacts that have been added into the corporate directory.
No, not all features are supported between old and new Softphone dialler and Collaborate apps.
To avoid any inconvenience, we encourage you to:
You will only need to update your apps manually on this occasion. The new apps contain an auto update function so that we can ensure you always have access to the latest features and updates.
The new apps come with an in-application Knowledge base (within the help section) that holds training videos, instructions, and frequently asked questions.
Yes. The current apps are going to end of life, and to get the new user experience you must install the new app.
There will be no increase in costs for the upgrade.
The new apps have an auto update feature that enables us to push any bug fixes and feature updates automatically to minimise any inconvenience to you.
Please report any issues to firstname.lastname@example.org.
Gamma has adopted an agile product development approach meaning the Product Roadmap is iterated continuously based on customer feedback and market activity. Please speak to the Delight Team at email@example.com about any feedback – whether it’s positive, negative or to submit feature requests.