Transforming mobile processes at NHBC

NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. With a workforce of around 1,300 employees operating across multiple locations nationwide, maintaining clear, consistent, and reliable communication, both internally between teams and externally with partners and customers is critical to its day-to-day operations.

Like many large organisations, NHBC experienced challenges with its previous mobile supplier. The service provided did not meet expectations, particularly in terms of responsiveness, flexibility, and overall customer support. As their contract approached its end, NHBC recognised the need to reassess their mobile strategy and find a partner capable of delivering a more reliable and tailored solution that aligned with their operational needs.

Following a thorough review process, NHBC selected dbfb as their enterprise mobility partner. This decision was largely influenced by dbfb’s ability to offer a more personalised, proactive service compared to larger, less flexible corporate providers. dbfb took the time to fully understand NHBC’s requirements, ensuring that the solution delivered was not only fit for purpose but also scalable for future growth.

The partnership resulted in a complete transformation of NHBC’s mobile services. By implementing a more efficient and cost-effective solution, dbfb helped NHBC achieve significant savings while improving overall performance. Importantly, the new system ensured seamless connectivity across all sites in the UK, enabling employees to communicate and collaborate without disruption, whether they are office-based or working remotely.

As a result, NHBC now benefits from a more dependable and future-ready mobile infrastructure, allowing the organisation to focus on supporting the house-building industry without being hindered by communication challenges.

Watch the video testimonial below to discover how dbfb successfully enhanced NHBC’s mobile services and delivered measurable improvements across the organisation.