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Hosted phone FAQ’s
We know technology doesn’t always work, and that sometimes you just forget how to do those tasks we use ‘infrequently’. So we’ve put together some useful tips to help you with your hosted phone system.
And if you can find the answer you need, don’t worry. Simply scroll down and give us a call, Live Chat with us or drop us an email – we’ll be happy to help.
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Q: How do I set up my voicemail?
Answer: Press the voicemail button on your handset and follow the instructions
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Q: How do I change the out of hours scheduled?
Answer: The schedule can be changed from the administrator portal under the main hunt group using advanced settings scheduling.
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Q: How do I change out of hours for bank holidays?
Answer: The schedule can be changed from the administrator portal under the main hunt group using advanced settings additional scheduling.
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Q: How do I add Busy Lamp/ Speeds dials to the front of my phone?
Answer: These can be added and removed from within the admin portal under Users > Call Setup > Advanced > Busy Lamp
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Q: How do I know my extension number?
Answer: Your phone will have the extension number on the front of the phone.
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Q: How do I put someone on hold?
Answer: Press the pause button on the front of the phone.
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Q: How do I record a call On-Demand?
Answer: If you’re using On-Demand Calling you can press *1 to record a call.
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Q: How to I divert my main number?
Answer: You can do this from the admin portal by going to your main group > Options > Forward
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Q: How do I set up a conference call?
Answer: Once you’re in a call, press more > conf > call the 2nd participant > press more > Join/ Conf to join them together.
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Q: How do I transfer a call?
Answer: To transfer a call press the two arrow buttons on the front of the phone and enter the extension you wish to transfer to. Once you’ve communicated with the person you’d like to transfer to, you can then hang up to put the call through.
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Q: No one can call me and I have a no entry sign on my phone?
Answer: The no entry sign means 'Do not disturb' (DND) has been activated. To deactivate this, press the DND button on the front of your phone.
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Q: What calls are included?
Answer: All calls except Premium and International calls are included.
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Q: What do I do if my phone isn’t working?
Answer: Restart the phone by disconnecting the cable at the back. If this still doesn’t work please email delight@dbfb.co.uk
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Q: What if I accidentally park a call?
Answer: You can press *88 to retrieve a parked call.
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Q: How do I access my busy lamp fields when transferring?
Answer: You can do this by pressing the Lines button after transferring.
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Q: Can I connect my computer through my phone?
Answer: This is dependant on if your network is segregated or not. You should contact your IT to confirm this before connecting your computer to your phone.
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Q: Can external people call me directly?
Answer: Everybody has their own DDI (Number), however, it depends if your manager wants these handed out to the public, as this means it would be skipping any call flows and call statistics put in place.
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Q: Why is my phone not ringing?
Answer: If your phone is not ringing, check that 'Do not disturb' (DND) is not on, if this is not the case please restart your phone.
If that doesn't work, give our Delight team a call on 01604 673320 or email delight@dbfb.co.uk
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Q: How to I re-dial a number?
Answer: You can re-dial a number by pressing a re-dial button on the soft key of your phone.
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Q: Why do I get missed calls and how do I clear missed calls?
Answer: If you’re a part of a group and someone else answers the call, then you will receive a missed call. You can press the down arrow key to view and clear these.
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