Team

Our people are knowledgeable, dedicated – and friendly. We’re not a faceless technology company. We’re accessible, available and ready to help. Think of us as a part of your team.

Our Team

As a service provider, our value is not in the infrastructure we own but in the experienced people who deliver an exceptional level of service. That’s not only because they know technology inside and out, but because they are great at understanding businesses and customers too. Our culture is to listen first, identify your requirements and work with you to find the best solution. dbfb is large enough to make a difference, but small enough to care – so let us cut out the jargon and talk to you like real people.

The Discover Team

As the first point of contact for our business, the Discover Team will spend time with you and within your business to get a deeper understanding of exactly what your challenges are, your future requirements and to guide you on which technology could make a real difference to your people and customers. What’s really important for them and us, is that we can recommend a solution that is suitable for today and future proofed for tomorrow.

The Marketing Team

Our industry is fast paced and forever evolving, what’s really important to our customers is that they are informed about changes. This includes new technology that can enhance the service they provide to their customers. Our Marketing Department ensures that we deliver these updates regularly and without the jargon.

The Deliver Team

Our highly skilled and personable project Delivery Team turn everything into reality. Their aim is to deliver our solutions to customers with no disruption to their business, on budget and on-time with regular detailed updates. This process can be stressful if not managed correctly, they will take ownership, lead and remove risk. This will allow you to focus on running your business.

The Delight Team

This is the team that takes over once the Delivery Team has done their job. These seasoned technology professionals pride themselves on making sure you get the value you’re paying for, and that you’re completely happy with everything we do for your business.

The Technology Team

As the working world adopts a more flexible approach, there is an increasing demand to be securely connected; from any location and to any device at any time. Our Technology Team are the wizards behind the scenes who have the ability to monitor our services and recognise an issue, before it becomes a problem and before it hits your desk. We have invested in technology and in particular a network operations centre located in our Northampton Office. This allows us to pro-actively take care of your services remotely, but if you need us on-site, a friendly face will be with you shortly.

The Finance Team

The Finance Team have a dual role. While they make sure we do all the right things here at dbfb; they are also ensuring that the tariffs and billing are spot on for our customers. They work alongside the Delight Team, using existing customer billing data to ensure that we pro-actively provide optimised services on the most cost-effective tariff.