Phoneline+

With over 3 million PSTN lines still active in the UK, and as a small business owner, having a product that specialises in helping you with the Switch to VOIP might be worth considering.  

Below, we’ve added our most frequently asked questions to help you decide if Phoneline+ is the right product for you and your business.

Less running (for the phone!)

Make and receive phone calls from wherever you are, rather than from where the phone is ringing. PhoneLine+ can be installed on the device or devices of your choice, such as a laptop, tablet, mobile phone (Android or Apple), or IP handset. 

Simple to use

There’s no need to waste time learning how to use and maximise your PhoneLine+ account. The user interface’s iconography is intended to be intuitive and familiar, and the main functions are displayed on the front page. There are also “How to…” guides.

Information at the touch of a button

Using the Contacts function, you can keep all of your important business phone numbers in one place. Synchronize your contacts from your phone, keep them private, or share them with your colleagues so that you all have customer numbers at your fingertips. Check the Call Activity log for details on a missed call and filter the list to find a new customer number, and quickly add callers to your contacts list.

Get started immediately 

Once you’re signed up, you’ll receive and email with a link to download the app (also known as a ‘soft-client’) to your preferred device(s) and avoid having to wait for an engineer to contact you. Start making and receiving calls as well as controlling your customer experience right away.

Stay up to date

With PhoneLine+ you can change your call handling choices and your availability in an instant with a click of a mouse. As changes are saved immediately, you’ll never forget to do so! Use the “Set yourself to Gone” tool to have calls sent to voicemail or a colleague if a customer calls while you are away. Additionally, you can also use your web browser to make changes to your call management preferences from anywhere, ensuring that an unexpected event doesn’t negatively impact your customers’ experience.