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Connectivity FAQ’s
Some useful troubleshooting tips to try with our most frequently asked questions around broadband connectivity.
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Q. Can I have more IP addresses? (City Fibre customers)
Answer: This will need to be requested by your Account Manager.
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Q: How fast is my internet?
Answer: DSL internet can vary based on location, the dbfb Delight team will be able to help you identify you expected speeds.
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Q: Does the Cisco router provide Wi-Fi?
Answer: No, an additional access point is required for Wi-Fi, please contact your account manager at dbfb for this.
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Q. Do I need a router when dbfb supply a managed router?
Answer: Yes, the managed router is used to facilitate the connection only, you will still need to supply your own router for the connection.
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Q. I think I’m getting slower speeds than I should? (City Fibre customers)
Answer: Contact the dbfb delight team on 01604 673320 or email delight@dbfb.co.uk, they will be able to test the speed of the circuit and provide you with these results.
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Q. Is the MikroTik RB3011 a router? (City Fibre customers)
Answer: The MikroTik only acts as a switch, allowing you to connect multiple devices to the City Fibre network, dbfb use this device to monitor the health of the connection. You will need to supply your own router.
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Q: My call quality is poor?
Answer: Switch off Cisco 800 series router using the switch on the back and wait 30 seconds then plug back in and switch on again.
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Q. My internet isn't working?
Answer: Switch off and unplug your router, wait 30 seconds, plug back in and switch on.
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Q. My internet is working, but I can’t see my Wi-Fi anymore
Answer: There is a WPS button on the back of the router, press this to re-enable the Wi-Fi
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Q. My internet seems slow?
Answer: Is this affecting everyone or just yourself, restart your router to be sure, if it’s just yourself it would be worth asking your IT to look at your PC.
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Q: My internet isn't working? (Leased line customers)
Answer: Ensure that your own equipment (routers, switches) are operational, then restart the supplied managed router.
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Q. My PC is not connecting to the internet, but everyone else is working fine.
Answer: When there is a single user affected, this is usually down to either the PC or the Network, please contact your IT.
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Q. What speed should I see? (City Fibre customers)
Answer: This is dependent on the product you purchased but should be outlined on the documentation you received.
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Q. Where do I find my IP addresses? (CityFibre customers)
Answer: These should be included on your handover documentation, the dbfb Delight team can also provide these for you, call 01604 673320 or email delight@dbfb.co.uk
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Q. Where do I plug my router in? (City Fibre customers)
Answer: You can use ports 2 through 9 on the MikroTik RB3011 to connect your routers, gateways, and firewalls.
