Some useful troubleshooting tips to try with our most frequently asked questions around broadband connectivity.
Answer: This will need to be requested by your Account Manager.
Answer: DSL internet can vary based on location, the dbfb Delight team will be able to help you identify you expected speeds.
Answer: No, an additional access point is required for Wi-Fi, please contact your account manager at dbfb for this.
Answer: Yes, the managed router is used to facilitate the connection only, you will still need to supply your own router for the connection.
Answer: Contact the dbfb delight team on 01604 673320 or email firstname.lastname@example.org, they will be able to test the speed of the circuit and provide you with these results.
Answer: The MikroTik only acts as a switch, allowing you to connect multiple devices to the City Fibre network, dbfb use this device to monitor the health of the connection. You will need to supply your own router.
Answer: Switch off Cisco 800 series router using the switch on the back and wait 30 seconds then plug back in and switch on again.
Answer: Switch off and unplug your router, wait 30 seconds, plug back in and switch on.
Answer: There is a WPS button on the back of the router, press this to re-enable the Wi-Fi
Answer: Is this affecting everyone or just yourself, restart your router to be sure, if it’s just yourself it would be worth asking your IT to look at your PC.
Answer: Ensure that your own equipment (routers, switches) are operational, then restart the supplied managed router.
Answer: When there is a single user affected, this is usually down to either the PC or the Network, please contact your IT.
Answer: This is dependent on the product you purchased but should be outlined on the documentation you received.
Answer: These should be included on your handover documentation, the dbfb Delight team can also provide these for you, call 01604 673320 or email email@example.com
Answer: You can use ports 2 through 9 on the MikroTik RB3011 to connect your routers, gateways, and firewalls.