Coventry & Warwickshire Chamber case study

Industry: Not for profit, Chamber of Commerce

Solution: Mobility

Location: Coventry 

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Our customer

Coventry & Warwickshire Chamber of Commerce (CWCC) is a not-for-profit organisation supporting businesses across the Midlands through training, networking and advocacy. With a growing hybrid workforce and wide regional reach, CWCC relies on strong mobile connectivity to keep their team responsive and connected to the local business community.

Background

As the leading business network in the region, CWCC provides vital support to hundreds of organisations each year. From mobile member visits to remote meetings, their team is constantly on the move.

But their previous mobile setup was holding them back. Coverage was inconsistent, costs were rising, and managing multiple contracts was becoming time-consuming. With no central platform to track usage or spend, the Chamber needed a more scalable and efficient mobile solution to keep pace with their day-to-day demands.

Challenge

CWCC’s mobile service had become fragmented and inefficient. Coverage gaps meant staff couldn’t always stay connected, especially while travelling across Warwickshire and Coventry. Costs were unpredictable, and there was no easy way to monitor usage or assign costs internally.

The organisation was also spending too much time managing suppliers and chasing support. Onboarding new users or troubleshooting issues felt slow and inconsistent—adding avoidable admin pressure.

They needed a partner who could offer stronger coverage, clear visibility and support that actually responded.

Solution

We worked with CWCC to design a mobile solution that was simple, scalable and future-ready. All contracts were consolidated into one cost-effective agreement, with SIMs moved to the network offering the best coverage across their region.

We introduced our online billing and management platform, giving CWCC full visibility of usage, spend and high-data users. Real-time alerts and monthly reports help the team stay in control and avoid surprises.

Regular reviews ensure the solution stays aligned with their changing needs. A dedicated account manager and support team provide fast, consistent help, freeing up internal time and giving CWCC confidence in their communications.

Key benefits

• 40% reduction in mobile costs

• Reliable coverage across Coventry and Warwickshire

• One contract and one bill for all services

• Online platform with real-time usage and spend tracking

• Tailored alerts, reports and cost centre management

• Fast onboarding and reduced internal admin

• Responsive support from a dedicated account manager

• Scalable solution built for a hybrid workforce

Results

CWCC now has a reliable mobile setup that supports their hybrid workforce and operational goals. Coverage is strong, admin is reduced, and mobile spend has dropped by 40%.

With real-time insights into usage and costs, the team can easily manage their estate, assign cost centres and make informed decisions. Onboarding is smoother, and there’s no longer a need to chase multiple providers or struggle with poor service.

“dbfb has transformed the way we manage our mobile communications. The Zoey platform is a game-changer, and their support team is always ready to help. With dbfb, we’ve saved 40% on costs and now have the connectivity our team needs to succeed. We couldn’t recommend them more highly.”

— Matthew Hummersley, HR Manager, Coventry and Warwickshire Chamber of Commerce

With dbfb, CWCC has a future-proof mobile solution that keeps their team connected and their costs under control – allowing them to focus on what matters most: supporting businesses across the region. As Matthew Hummersley, HR Manager, explains:

“With dbfb, we finally have the visibility, coverage and support we need. Their service has made a real difference to how we manage mobility—both day to day and strategically.”