Church & Co Case Study

Industry: Footwear 

Solution: Connectivity

Location: Northampton

Our Customer

Church & Co. Ltd is a subsidiary of the PRADA Group, specialising in the manufacturing of premium footwear under the Church’s brand.

Based in Northampton, the company draws on a proud heritage of craftsmanship and quality, producing high-end footwear for global markets. With a highly skilled workforce, Church & Co. combines traditional shoemaking techniques with modern innovation to maintain its reputation as a world-class luxury manufacturer.

Background

As a premium manufacturer operating within a global luxury group, Church & Co. continually requires reliable, scalable and cost-effective connectivity to support daily operations, internal collaboration and international communications.

The business was on the hunt for a telecoms and internet partner capable of delivering flexibility and long-term value, without compromising on performance or service quality. Their previous provider was proving costly and lacked the agility needed to support evolving operational demands.

That’s where we came in, after a few consultation meetings with Church & Co. dbfb stood out as a trusted local provider, recognised for proactive support and tailored solutions aligned with business needs.

Challenge

Church & Co. faced several challenges with their previous connectivity solution:

• Elevated monthly connectivity costs

• Limited scalability when adding new lines or adapting services

• Reactive rather than proactive support, leading to delays in resolving issues

These factors impacted operational efficiency and increased overheads, creating unnecessary friction within the business.

Solution

We conducted a comprehensive review of Church & Co.’s existing infrastructure and service arrangements.

Following this assessment, we implemented a tailored solution that included:

• A clear and flexible 24-month contract

• Cost-effective connectivity aligned to operational requirements

• Proactive account management and technical support

• A smooth, carefully managed implementation process

The focus was not only on reducing costs, but on delivering a long-term partnership built around responsiveness and reliability.

Key Benefits 

Since partnering with us, Church & Co. has experienced measurable improvements across their business.

Enhanced connectivity has strengthened communication between teams, supporting smoother day-to-day operations. The proactive support model has significantly reduced downtime, enabling internal teams to focus on strategic priorities rather than troubleshooting service issues.

Key benefits include:

• Reliable, responsive support that mitigates issues before escalation

• Reduced operational disruption

• Greater scalability and flexibility

• A local partnership that understands the business and adapts as requirements evolve

Results

Day-to-day engagement includes direct communication via email or Teams, proactive updates on relevant service developments, and coordinated access to technical expertise when needed.

The result is a dependable, collaborative partnership that supports Church & Co.’s continued operational excellence and growth. 

“Ongoing support has been delivered through their dedicated account management team, who are proactive in monitoring and providing detailed reporting. Our designated Account Manager, Shannon Parris, acts as a central point of contact, ensuring clear communication, efficient escalation where required, and consistent follow-through on all actions.”

Jack Whiston, IT, Church & Co Ltd