Able Print case study

Industry: Print

Solution: Ultrafast FTTP connectivity, cloud telephony and business mobiles solution

Location: Northampton

Our customer

Able Print is part of Able Labels, a well-established printing and design business founded in 1954. With over 60 years of experience, they offer high-quality commercial print services to businesses across Northamptonshire, from branded stationery to full design rebrands.

As a growing business with evolving digital needs, Able Print wanted to modernise their connectivity, communications, and IT support. Having worked with dbfb as a print partner, they approached us to consolidate all services under one provider and simplify their setup.

Challenge

Able Print were managing separate providers for broadband, telephony and IT support. This was creating unnecessary admin, higher costs, and delays when something went wrong.

They had also been quoted around £3,000 in upfront fees for a new cloud phone system by their existing provider. And with the 2025 switch-off of ISDN and PSTN services on the horizon, they still relied on traditional phone lines that were restricting flexibility. Calls couldn’t be easily redirected to mobiles, which was impacting responsiveness and customer service.

Alongside this, their existing broadband service couldn’t keep up with modern workloads. They needed faster upload and download speeds to support everyday operations and prepare for future growth.

Solution

dbfb proposed a fully managed, simplified solution. We moved Able Print to an FTTP (fibre to the premises) connection to provide faster, more reliable broadband. This laid the foundation for a smooth migration to cloud telephony, helping them move away from legacy systems and prepare for the ISDN switch-off.

We supplied all employees with handsets and implemented Horizon, a flexible VoIP phone system. This enabled remote call routing, easy call management and instant message updates—giving the team greater control over customer communications, wherever they are.

With a single provider for connectivity, telephony and IT support, Able Print now has just one contract and one point of contact. This has simplified billing, improved service response times and removed the hassle of managing multiple suppliers.

Key benefits

• Over £5,000 in savings

• Faster FTTP broadband for future growth

• Easy call routing and remote working via Horizon VoIP

• One provider for all services

• Simple, consolidated billing and support

Results

Able Print now benefits from faster connectivity, easier communication and greater flexibility across the business. Switching to cloud telephony has enabled employees to redirect calls, update messaging and stay connected, regardless of location. Customer service is now more responsive, and the business is better equipped for future expansion.

““Having all our connectivity with one provider has made keeping the business connected easier than ever. It’s changed the way I keep track of the business like never before.”

— John Morias, Web Developer, Able Labels

Costs have been significantly reduced. The company saved around 50% on installation fees, and ongoing monthly costs are now much lower than with their previous providers. In total, they’ve saved over £5,000 so far.

With just one provider to contact, equipment replacements and IT support requests are resolved faster. The entire setup is easier to manage, and a single billing platform makes tracking costs and contracts far simpler.